F.A.Q

 

Now for very interesting questions and answers;

What qualifications do you have?

I am a verified member of APDO, the UK’s membership association for decluttering and organising professionals. APDO sets standards, provides professional development and supports the growth of the industry https://www.apdo.co.uk/user-profile/ailsa-feenan-748/

I am regularly training to enhance my skills in colour analysis, styling, home styling, life coaching, as well as general organising.

I am covered by specialist insurance and adhere to regulations under GDPR which means all your details are kept private and safe.

How do you charge?

As well as standard packages I can offer a tailored plan for each client and their project. Pay as you go options from £40/hour as well as long term plans can be explored. Please ask, I can work around your budget and time. 

How do you work?

I can work with you in your home or virtually, during online sessions. Most clients prefer to meet in their home where possible.

It’s my job to make this an enjoyable experience whilst supporting you and committing to confidentiality. My aim is to put you back in control and you will choose the items that you no longer want or need. During our initial consultation/planning phase we will agree process and plans together. 

What can I offer you?

I hope to be your approachable girl next door, a sounding board based on trust and discretion. I will absorb your taste and lifestyle to ensure a comfortable and appropriate emotional environment while we work together. 

 

I'm worried you'll think I have too many things and I'm too messy?

Every client and space is different, there's never too much or too little. We will work at your pace, this may affect our outcome during the time we have together. Our aim is to get a new structure and vision. Be reassured, if we can't finish or address any areas, I will equip and empower you enough to either continue the process yourself or make a staging plan until we meet/connect again. 

On the day

I will send an email prior to our session with more detailed information. Preferably, you will have some large storage and waste bags to hand to help us categorise items we are working through.

We will have at least one break halfway, for you to take a step back and for me to make any necessary notes. We will also have a 15 minute review before the end of our session.   

What happens with my unloved items?

You can chose to sell or donate your items. Check out my page on Donation ideas.

Or we can select items together for my bi-annual sale. 5% sales go to my chosen charity, the rest is split 50/50 between us. Remaining items are sent to Smartworks or an Ebay agent.

What if some of my clothes need re-styling/mending?

I can pass your clothes to a local seamstress. We will agree what needs doing and you can pay her directly at £15/per hour.  

What are your social and ethical responsibilites? 

My service and process aims are to be as sustainable and ecological as possible incorporating recycling, upcycling and re-selling whilst making best use of items you already own. Also, I aim to offer my services to a charity focusing on empowering women.

What do I need to do before booking you?

We will set up a time for a complimentary meeting. If you would like to go ahead and book a session please make sure you read through the T's and C's as this is part of our contract! Thank you

T's and C's
 
You are not obliged to book a session after our initial complementary call or meeting.
If I help you with ideas that you implement yourself, that's great! 

Minimum 50% payment should be made prior to a workshop. The remainder should be paid on the day.
Cancellations are sometimes necessary. If we can't re-schedule and less than 24 hours notice is given I will need to charge an hour for my preparation work. I hope you find this understandable. 

Please make it your responsibility to let me know what space is available to work in. Is anyone else likely to be home or involved? Is there anything else I should know about practicalities like health, environment, pets?

You will be responsible for dispersing any items after our work. Please see my page on Donation Ideas.
If we agree to sell some items in my sale the revenue will be split 5% to my chosen charity, 40% to you and 40% to me. The sales are always fun with a great excuse to see others and chat if you would like to join in. Any clothes not sold will be returned to you or I can drop them to my local charity shop.